Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Shipping is completed as quick as possible. The most we would anticipate is 1-3 days before the item is shipped. If an Item is out of stock, you will be notified of the expected time that the item will become available. Our distributors usually have the products to us in 2-3 business days.
- Privacy & Security
- We never sell or furnish information to third parties unless instructed to do so by the person who gave the information. We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site. If you have any questions about the privacy and security at our website, You can send email to us by visiting our Contact Page Information Collection and Use We are the sole owner of the information collected on this site. We will not sell, share, or rent this information to others. We collect information from our users at several different points on our website. Order We request information from the user on our forms. Here a user must provide contact information (like name and address) some forms may require financial and personal information. This information is used for the stated purposes and to fill customers request. If we have trouble processing a customers request, this contact information is used to get in touch with the user. Sharing Any information that is shared with other companies to complete the customers request is not retained, shared, stored or used for any secondary purposes by these companies. Links Our web site may contain links to other sites. Please be aware that we are not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site. .
- Returns & Replacements
- All Products that are in unopened, unused in original packaging and with tags attached will be given a full refund with no hassle. If you receive a product that has been damaged during shipping, note that with the shipping company on the delivery receipt and please contact us immediately so that we can get you a replacement. If a product is found to be defective, the manufactures warranty policy will apply
- Ordering
- We have provided a shopping cart and wish list for your convenience. But you may also contact us with questions before ordering.
- Payment, Pricing & Promotions
- We accept all major Credit Cards. All the information that we receive from you is secure using SSL Certificate. Pricing- Some of our manufactures set MAP (Minimum Advertised Pricing). MAP is the price that you will see on the Home Page. We cannot show the actual price until you "Log In" to your account. There you will see the actual sale price of that Item. We do offer discounts for industry professionals along with corporate discounts for employee incentive programs. Contact us for details.
- Viewing Orders
- Log into "My Account" and view order status. Or send us an e-mail and we will respond within 24 hours of your request.
- Updating Account Information
- At any time you can Log in and change your account information. This will keep our information up to date and will provide you with better service for the folks at PeakBackcountrySupply.com
